Refund & Return Policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
In addition, we are unable to return any CUSTOMIZED PRODUCTS.
To start a return, you can contact us at info@smileperfumes.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@smileperfumes.com
Do you accept returns from these countries?
Yes, I accept returns
How can customers return your products?
In store/By mail
For defective products
No cost
Business Email : info@smileperfumes.com
Business Address: 105 - Deira - Al Sabkha - Dubai - United Arab Emirates
Phone Number : +971 422 622 68
Business hours: Sat- Sun (9.30 AM - 10.30 PM )
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Download/print
For customer remorse
Download/print
What is the restocking fee?
No restocking fee
How much will customers pay for return shipping?
No cost
For customer remorse
In addition, we are unable to return any CUSTOMIZED PRODUCTS.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@smileperfumes.com
For further inquiries:
If you have any further questions, please contact our customer services at:
Trade name: بسمة العطور للتجارة Perfumes Smile Trading
Business Email : info@smileperfumes.com
Business Address: 105 - Deira - Al Sabkha - Dubai - United Arab Emirates
Phone Number : +971 422 622 68
Business hours: Sat- Sun (9.30 AM - 10.30 PM )
- Choosing a selection results in a full page refresh.